Privacy Policy

1About this policy

This Privacy Policy explains how Bromes Teams (ABN 87 103 339 108) trading as Quality Teams (“Quality Teams”, “we”, “us”) collects, uses, stores and discloses personal information. It applies to our website, business portals, showroom at 27 Benalla Road, Shepparton, and any other dealings you have with us.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2Information we collect

The personal information we collect depends on how you deal with us. It may include:

• your name, organisation, job title, email address, phone number and postal or delivery address
• order details, including products, sizes, quantities and decoration
• names, wording or numbers you ask us to embroider, print or engrave — including for members of your team, club or organisation
• logos and artwork you send us
• business portal account details, such as your login email and order history
• payment and billing information
• enquiries, quote requests, fitting bookings and other messages you send us
• information about how you use our website, such as pages visited, device and browser type

If you give us personal information about other people — for example, staff names and sizes for a uniform order — please make sure they know you are providing it to us and why.

3How we collect it

We collect personal information directly from you when you place an order, request a quote, book a fitting, create or use a business portal account, contact us, visit our showroom or sign up for our emails. We may also collect it from your organisation when it sets up a portal or places an order on your behalf, and automatically through cookies and similar technologies when you use our website.

4How we use it

We use personal information to:

• quote, process, produce, deliver and invoice your orders
• prepare proofs and decorate products with the names, wording and logos you supply
• set up and run business portals
• arrange fittings and respond to enquiries
• handle returns, faults and customer service
• send you information about our products and offers, where you have agreed or the law allows
• improve our website, products and services
• meet our legal, tax and accounting obligations

5Who we share it with

We only share personal information where it is needed for the purposes above, or where the law requires or allows it. This may include:

• couriers and delivery services, to deliver your order
• payment providers, including card, PayPal, Apple Pay and Afterpay providers, to process payments
• suppliers and brands we order products from on your behalf
• IT, website, hosting, email and software providers who help us run our business
• our professional advisers, such as accountants and lawyers
• government bodies or regulators, where required by law

We do not sell your personal information.

6Overseas disclosure

Some of our service providers — such as cloud software, email, hosting and payment providers — may store or process information outside Australia. Where this happens, we take reasonable steps to ensure your information is handled in line with the Australian Privacy Principles.

7Payments

Online payments are processed by our payment providers. Their handling of your payment information is also governed by their own privacy policies.

8Marketing

We may send you emails about our products, offers and news. You can unsubscribe at any time using the link in our emails, or by contacting us. We will still send you messages about your orders and account.

9Cookies and website data

Our website uses cookies and similar technologies to keep items in your cart, keep you logged in to your portal, remember your preferences and understand how our website is used. You can change your browser settings to block or delete cookies, but parts of the website — such as the cart, checkout and portal login — may not work properly without them.

10Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, change or disclosure. We keep personal information only for as long as we need it for the purposes above or as required by law, and then securely delete or de-identify it.

11Access and correction

You can ask for access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We may need to confirm your identity first. If we can’t give you access, we’ll tell you why.

12Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. We will respond within a reasonable time.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

13Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be on our website, with the date it was last updated.

14Contact us

For privacy questions, access or correction requests, or complaints, contact: