Terms & Conditions

1About these terms

These Terms & Conditions apply to all quotes, orders and sales by Bromes Teams (ABN 87 103 339 108) trading as Quality Teams (“Quality Teams”, “we”, “us”), and to your use of our website and business portals. By placing an order or using our website, you agree to these terms.

Nothing in these terms excludes, restricts or modifies any rights you have under the Australian Consumer Law.

2Quotes

Quotes are based on the products, quantities, sizes and decoration described in the quote. If any of these change, we may need to update the quote. Quotes are subject to stock availability at the time you order.

3Prices and payment

Prices are in Australian dollars and include GST unless stated otherwise.

Online orders can be paid by Visa, Mastercard, PayPal, Apple Pay or Afterpay. For quoted and phone orders we can send an invoice or a secure payment link. Production starts once payment is received or agreed account terms are in place.

4Placing an order

An order is accepted when we confirm it. You are responsible for checking that the products, sizes, colours, quantities, names and wording in your order are correct. Please use our size collection sheet and order forms for team, staff and engraving orders.

5Artwork and proofs

Before production of decorated products, we send a digital proof showing your logo, wording, colours, size and placement. Production starts once you approve the proof.

Please check your proof carefully. Once you approve it, we are not responsible for errors in spelling, wording, names, numbers or layout that appear on the approved proof.

• Colours on screen and on proofs are a guide only and may differ slightly from the finished product.
• Thread, print and engraving results can vary slightly between garments, materials and production runs.

6Your logos and artwork

When you send us a logo, design, name or other artwork, you confirm you own it or have permission to use it, and that it does not infringe anyone else’s rights. You agree to indemnify us if a claim is made against us because of artwork you supplied.

We may decline to produce artwork we consider offensive or unlawful.

7Turnaround

Our standard turnaround is 10 days. Timing depends on the products, quantities and decoration, and on stock availability, and we confirm it in your quote. Turnaround starts once your proof is approved and payment is received or agreed. Please tell us when you order if you have a date you need to meet.

8Delivery and collection

We deliver across Australia. Delivery costs and timeframes depend on your order and location, and are shown at checkout or in your quote.

• Free delivery for corporate customers in Shepparton.
• Free delivery on orders over $150 within Shepparton.
• You can collect your order from 27 Benalla Road, Shepparton, Monday to Friday, 8am – 5pm. We’ll let you know when it’s ready.

Delivery dates given by couriers are estimates. Risk in the goods passes to you on delivery or collection. Please check your order when it arrives and tell us about any problems as soon as possible.

9Changes and cancellations

Please contact us as soon as possible if you need to change or cancel an order. Once products have been ordered in for you or production has started, we may not be able to change or cancel the order, and you may be charged for costs already incurred.

10Returns and faulty products

Customised products — anything embroidered, printed or engraved — can’t be returned for a change of mind. Products ordered in specially for you can’t be returned for a change of mind, even if they haven’t been decorated. Please choose sizes carefully and book a fitting if you’re unsure.

If a product is faulty, or isn’t what you ordered or approved, contact us as soon as possible with your order number and a photo. We’ll arrange a repair, replacement or refund in line with the Australian Consumer Law. See our Returns page for details.

11Business portals

Business portals are set up for your organisation. You are responsible for keeping your login details secure and for orders placed through your account. Your organisation is responsible for orders placed by its authorised users. Please tell us straight away if you think someone has used your account without permission.

Portal pricing and approved products apply only to orders placed through your organisation’s portal or account.

12Using our website

We try to keep product information, images and availability on our website accurate, but errors can happen. Product images are a guide only. We may correct errors and update information at any time.

The content on our website, including text, images and design, belongs to us or our licensors. You may not copy or use it for commercial purposes without our permission.

13Liability

To the extent permitted by law, including the Australian Consumer Law, our liability for any loss or damage relating to our products or services is limited to repairing or replacing the goods, supplying the services again, or refunding the price you paid. We are not liable for indirect or consequential loss, to the extent permitted by law.

14Privacy

We handle your personal information in line with our Privacy Policy.

15General

These terms are governed by the laws of Victoria, Australia. We may update these terms from time to time; the version on our website at the time you place an order applies to that order.

16Contact us

For questions about these terms, contact: